How We Work



The C3N Project works as a COIN, or a Collaborative Innovation Network.  Here, our contributors are naturally motivated and not looking for a quick reward.  Our core leadership is made up of patients, clinicians and researchers all working together.  Participation is constantly in motion, with roles shifting in dynamic ways over time and not in a linear motion.  New ideas move away from the center reaching the larger community, just like a ripple after a pebble hits the water.   We believe in the power of being open, allowing information to be freely shared and supporting people to take action.

Design Process


The C3N Project moves new ideas through what is known as the Idealized Design Process.  Our design process is made up of four phases: Design, Prototype, Pilot and Implement.  Each phase focuses on how to make contributing even easier.  They also focus on how to decrease time, effort and money to participate.  Throughout the design process, all our contributors are active at various points – this means patients, clinicians and researchers working together.  By the end, those new ideas that have proven to be most effective and promote a change in health outcomes and behaviors are ready for the whole health system.

Our Personas


At the start, the C3N Project together with Lybba created sets of user personas.  A persona is a model representing the needs and goals of a particular group of users.  They can give us a clear design target – with backgrounds, names and personalities.  Throughout our design process, the personas remain consistent in how they represent key user motives and actions.  And as we work, we can ask ourselves things like, “Will Bianca ever do this?” Ultimately, when we are designing for a persona, the C3N Project can make sure our decisions meet the needs of that persona and all of whom he or she represents.

Quality Improvement


How do you go from a radically different idea to actual change?  The C3N Project uses systems engineering and quality improvement (QI) tools.  QI is critical in the creation and application of fast-paced continuous learning.  A toolkit of ideas, examples and applications we use are detailed in the book, “The Improvement Guide.”  One particular method that is essential to how we work is called a PDSA, and stands for Plan, Do, Study, Act.  PDSAs take advantage of feedback loops – a QI trademark – and continuous learning.  By practicing QI, we have the capability of making changes and studying the impact in real-time.  And without QI, a C3N cannot become a reality.